Returns at a glance
Irvin Hahn products are made to order for departments and agencies nationwide. This page explains when an item can be returned, how to start a return, and what to expect.
Custom and personalized products are final sale
Custom Irvin Hahn products are made to order for a specific department, agency, or individual. Because these items cannot be resold, custom and personalized products are final sale and cannot be returned or refunded. This includes:
- Badges bearing a department name, seal, rank, or badge number
- Items engraved with a name, date, or ID number
- Commemorative and anniversary pieces made for a specific agency or event
- Any item produced from customer-supplied artwork or specifications
If we made a mistake, we fix it
If a custom item arrives incorrect or defective because of an error on our end, contact us and we will repair or remake the item and return it to you at no cost, including shipping both ways. We stand behind our work.
Non-custom products can be returned within 30 days
Stock, non-personalized items such as belts, cases, and similar catalog products may be returned within 30 days of delivery.
To be eligible, the item must be unworn, unused, and in original condition.
How to return an item
- Contact us first at (410) 685-6337 or [email protected] with your order number.
- Mail your return to our shipping address: 1830 Worcester Street, Baltimore, MD 21230. You may also return an item in person at our showroom — see our Contact page for the location and hours.
- Once we receive and inspect the item, we issue your refund to the original payment method.
Return shipping and fees
- The customer pays return shipping on standard returns.
- We pay return shipping when the return is our error.
- There is no restocking fee.
Warranty and refinishing
Separate from returns, we offer a lifetime warranty on fasteners and applied panels against manufacturing defects under normal wear and tear, and a badge refinishing service at half the retail price. See our Warranty & Badge Care page for full details.
Questions about a return?
Irvin H. Hahn Co. Returns shipping address: 1830 Worcester Street, Baltimore, MD 21230. Call (410) 685-6337 or email [email protected] and our team will help you.
